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HobbyAnt Buyer Protection

“Protecting Your Purchase from Click to Delivery!”


Welcome to HobbyAnt Buyer Protection.
We want you to shop with confidence. That’s why we provide guarantees that ensure you’ll receive your item on time and as described.
Everyone who shops on HobbyAnt receives the following guarantees:

1.Full Refund

If you don’t receive your order or your order does not arrive within the delivery time (see below) promised by HobbyAnt,you apply to get a full refund.
HobbyAnt Full Refund Policy
Make sure that we usually choose the fast deliver for you.Know more HobbyAnt Shipping Time

How to do?
(1)Contact our support service email : support@hobbyant.com
(2)Write to us by your register email,the content with 17track tracking information of your package,HobbyAnt order ID,full refund or resend parcel.
(3)Wait our reply.

2.Full or Partial Refund

(1)If the product is not as described or is significantly different from the HobbyAnt’s product description.
(2)The product is defective or damaged on the way to you.
(3)The prodcut is lost some parts or quantity wrong.

you can A: Return it and get a full refund, or B: Get a partial refund and keep the item.

How to do?
(1)Contact our support service email : support@hobbyant.com
(2)Write to us by your register email,the content with package related information,take a photo or video, which can prove the package is someting wrong,HobbyAnt order ID,return or partial refund and keep the item.
(3)Wait our reply.

How To return?Know more,Click our HobbyAnt return policy!

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